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Dear Iris,
Hello To All:
I am feeling rather patriotic today; I
guess it was all the songs and fireworks played on tv
yesterday. I am also rather grateful. I think sometimes we
take for granted, all the freedom that we really do have. So
today, I'd like to just be in gratitude for all the blessings
in my life. Among them, my ability to be on a website, writing
this newsletter and sending it out to anyone I care to, in the
universe, and knowing that I have the right to say what I
want, when I want, to whom I want. Freedom of speech is a
blessing.
Thank you for your support-- for reading my
newsletter, for sending your comments, for supporting my work.
Today, I am so grateful!
| Are You Activity or Opportunity
Focused? |
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Are you an activity or opportunity focused sales rep?
Activity focused sales reps are focused on getting tasks
done. When they answer phones or see a walk in prospect,
their attitude sometimes conveys that the prospect is
an interruption to their task at hand. This does not
send a good message to that prospect.
To activity
focused sales reps, that person represents just one more
task to get done, as fast as possible, instead of part
of the process of taking care of a customer.
Activity focused sales people forget to shift their
focus from the project they are working on to the phone
call. Sometimes they even continue to work, while
pretending to listen. They forget that paper shuffling
noises carry over the telephone or that their body
language sends messages.
They create distance
between themselves and the callers because they listen
only to give the quickest answers or to find the fastest
way to end the call, so they can get back to their other
tasks.
Opportunity focused sales reps view answering
the phone with the spirit of adventure. They shift their
focus away from the projects they are working on to
their caller. They want to uncover the potential.
These sales/customer service people communicate their
interest through open, warm, alive voice tones that say,
"I am glad you called. You are important to me." These
people become comrades of the prospects. They listen to
move the process forward.
To build stronger
relationships with incoming callers and walk in people,
don't treat them like intrusions, treat them like
opportunities. If you are interested in a self-test to
see how you score on this, please email Iris and she
will send it to you.
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| Newsletter
Archive |
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I have received dozens of emails singing the praises
of our newsletters. We try to include good 'hands on'
information that you can implement immediately to
increase your business.
Our past newsletters are
archived at both of our websites. We invite you to view
them. You are welcome to duplicate/copy our articles,
provided we are notified and receive credit for them.
Please email: iris@sauberaa.com
if you are interested in using any of our materials.
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| Still Some Space in the Leadership
Class |
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Our Leadership Class Starts on Thursday, July 14th
and ends Thursday, August 25th. Space is limited to 15
people and there are a few slots still open.
If you
or anyone you know wants to increase their leadership
skills, this would be a good way to start.
The cost
of the class is only $110 for all 7 weeks. We offer an
open, safe environment in which to share and grow. Call
TODAY or register online.
Credit Cards
Accepted
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Series of Leadership Workshops
Underway |
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Sauber & Associates, LLC is rolling out a series
of Leadership Classes, starting with The 21
Irrefutable Laws of Leadership, which starts on July
14th.
This will be followed up with Developing
the Leader In You.
These classes are being offered
in a new format. They will be offered one evening a
week, over a period of 6-8 weeks-- depending on the
topic.
Please watch for details. Find out more....
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