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Greetings,
Spring is in the air! Today I can smell Spring in the air
and even though it is still quite cold, I see buds pushing up
through the earth and snow to regenerate and renew themselves
for yet a new season. As sales people, we need to
regenerate and renew as well.
| Take Time To Relax and
Renew |
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All work and no play makes John (or Jill) a dull boy!
This is an old adage and it is so true. Over the
years, I have known many sales people. Some of them
never take time off. They don't believe they can leave
their customers or their territories to take the time
they desperately need to recharge themselves and get
some balance in their lives.
This is not only untrue, it is also unhealthy! We
must take care of ourselves if we are going to be
successful and maintain a high level of energy.
Otherwise, we get burned out and then we are not as
healthy as we can be, we become much less effective.
So, I urge you, even if you don't want to take an
extended vacation, take a long weekend and treat
yourself to rest and relaxation. Do something you
normally wouldn't do to regenerate your spirit-- get a
facial (men I mean you too), get a massage, sit in the
hot tub, treat yourself to something which really makes
you feel pampered.
Turn OFF your cell phone and DO NOT check your voice
mail or email. Just relax, spend time with your loved
ones, sleep late, read something of interest, take in a
movie, go out for a special dinner. Whatever it is for
you-- do it. Not only will you feel better, you will
be much more effective and able to perform at the high
level of energy output needed by top sales performers.
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| Invest in Yourself; You Are Worth
It |
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The SellMORE Intensive Launches on March 22, 2005. We
will meet weekly till May 24th from 7-9:30PM at the
Radisson Hotel. We have a few spots left. This 10 week
sales intensive will cover all of the 'hands on' skills
of selling and all of the 'soft skills' as well. We will
teach you the little nuances that separate the good from
the GREAT sales reps. Normally $1500, this one time
only, you can take advantage of our introductory price
of only $500. CREDIT CARDS ACCEPTED. Visit our
website or call to register NOW! Toll Free:
877-617-1319.
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| Angry Customers Don't
Return |
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There is no greater loss to an organization than an
irate customer who does not return. Everyone in an
organization impacts a customer, whether they have
direct customer contact or not. When people stop
buying from a business only 14% do so because of product
dissatisfaction. 68% report that someone was rude or
indifferent to them.
One of every five supermarket customers switch stores
in any given year. Surly treatment at the cash register
is the primary reason for the move. It costs an
average business $20 to keep a customer happy. By
contrast, acquiring a new customer involves an average
outlay of well over $200.
Typically, one dissatisfied customer informs 11
others, who in turn, inform 5 more. As a consequence 67
people get a bad impression of a business because just
one customer was mistreated. 98% of most
organizations' customers do not complain to management
when they have a problem. They simply do not return! You
must want your customers to complain, then you have an
opportunity to make things right. Otherwise, they just
go elsewhere and tell all their friends about their
experience.
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Join Us At the Women's
Expo |
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We will have a booth at the Women's Expo on March
19th and 20th at Catonsville Community College. In
addition, we will be facilitating two presentations on:
- The SellMORE(tm) System
- Non-Violent Communication
Find out more....
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