Sauber & Associates, LLC
Sauber & Associates, LLC Newsletter Cultivating Potential.... Realizing Results
March 2005

Greetings,

Spring is in the air! Today I can smell Spring in the air and even though it is still quite cold, I see buds pushing up through the earth and snow to regenerate and renew themselves for yet a new season.
As sales people, we need to regenerate and renew as well.

In this issue
  • Join Us At the Women's Expo
  • Take Time To Relax and Renew
  • Invest in Yourself; You Are Worth It
  • Angry Customers Don't Return

  • Take Time To Relax and Renew

    All work and no play makes John (or Jill) a dull boy! This is an old adage and it is so true.
    Over the years, I have known many sales people. Some of them never take time off. They don't believe they can leave their customers or their territories to take the time they desperately need to recharge themselves and get some balance in their lives.

    This is not only untrue, it is also unhealthy! We must take care of ourselves if we are going to be successful and maintain a high level of energy. Otherwise, we get burned out and then we are not as healthy as we can be, we become much less effective.
    So, I urge you, even if you don't want to take an extended vacation, take a long weekend and treat yourself to rest and relaxation. Do something you normally wouldn't do to regenerate your spirit-- get a facial (men I mean you too), get a massage, sit in the hot tub, treat yourself to something which really makes you feel pampered.

    Turn OFF your cell phone and DO NOT check your voice mail or email. Just relax, spend time with your loved ones, sleep late, read something of interest, take in a movie, go out for a special dinner. Whatever it is for you-- do it.
    Not only will you feel better, you will be much more effective and able to perform at the high level of energy output needed by top sales performers.


    Invest in Yourself; You Are Worth It

    The SellMORE Intensive Launches on March 22, 2005. We will meet weekly till May 24th from 7-9:30PM at the Radisson Hotel. We have a few spots left. This 10 week sales intensive will cover all of the 'hands on' skills of selling and all of the 'soft skills' as well. We will teach you the little nuances that separate the good from the GREAT sales reps. Normally $1500, this one time only, you can take advantage of our introductory price of only $500. CREDIT CARDS ACCEPTED. Visit our website or call to register NOW! Toll Free: 877-617-1319.


    Angry Customers Don't Return

    There is no greater loss to an organization than an irate customer who does not return. Everyone in an organization impacts a customer, whether they have direct customer contact or not.
    When people stop buying from a business only 14% do so because of product dissatisfaction. 68% report that someone was rude or indifferent to them.

    One of every five supermarket customers switch stores in any given year. Surly treatment at the cash register is the primary reason for the move.
    It costs an average business $20 to keep a customer happy. By contrast, acquiring a new customer involves an average outlay of well over $200.

    Typically, one dissatisfied customer informs 11 others, who in turn, inform 5 more. As a consequence 67 people get a bad impression of a business because just one customer was mistreated.
    98% of most organizations' customers do not complain to management when they have a problem. They simply do not return! You must want your customers to complain, then you have an opportunity to make things right. Otherwise, they just go elsewhere and tell all their friends about their experience.


    Join Us At the Women's Expo

    We will have a booth at the Women's Expo on March 19th and 20th at Catonsville Community College. In addition, we will be facilitating two presentations on:

    • The SellMORE(tm) System
    • Non-Violent Communication

    Find out more....
    Quick Links...

    Register Now

    Newsletter Archive

    More About Us



    Join our mailing list!

    Forward email

    This email was sent to iris@sauberaa.com, by iris@sauberaa.com
    Powered by

    Sauber & Associates, LLC | PO Box 5770 | Baltimore | MD | 21282-5770