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Dear Iris,
Valentine's Day is upon us; love is in the air. But why is
it that love is only nationally embraced one day of the year?
Wouldn't it be great if we embraced love everyday? You
might be thinking, love, what is she talking about?; this is
about business.
Yes, it is about business and if you don't
love your customers, somebody else will!
| Love is in the
Air |
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You may not like all of your customers, but it is
very important to love them ALL. Customers are the
reason we are in business and paramount to the reason we
make a living. Even if the person you are doing business
with (or who is a prospective client) is someone you
don't particularly like, you must learn to treat them as
if you love them. After all, they are why we work. They
keep the wheels of commerce moving and we need to treat
them accordingly.
Be a professional; put your
personal feelings on the back burner and do what a
professional sales person would do: take the best care
of them that you can and treat them the way you want to
be treated when you are the customer!
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| Rewards Tied to
Quality |
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A recent survey revealed that 54% of America's major
companies now directly tie employee salaries, incentives
and rewards to quality performance. The study
demonstrated that quality in product and service is
crucial to customer allegiance and business survival.
78% of the nation's largest employers responded to
the survey. Among them were such giants as: IBM, Federal
Express, Xerox and AT&T. Companies are tying
compensation to quality to win and keep customers.
If this is not how your company gives salary
increases and bonuses, perhaps it's worth thinking
about.
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| A Bit of
Inspiration |
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" The past is an experience; the
present is an experiment. The future is expectations!
Use your experience in your experiment to achieve your
expectations!"
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Workshops
Work! |
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Even if you have been selling for years, it's always
a good thing to refresh your skills. We forget things,
we develop various habits-- some of which may not be the
best for our sales closing ratio; we get away from the
basics and just need a bit of motivation, inspiration,
reminding, or new eyes or ideas to help us get back on
track.
If you are looking for support in your
personal career, or lead a team who could use a boost,
then contact us today to discuss your challenges.
We
welcome the opportunity to speak with you. Please send
our newsletter on to others who may benefit from it as
well. We appreciate your continued support.
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